Registration Cancellation Policy
East Midlands Leadership Academy Cancellation Policy
When delegates cancel their place in the days leading up to events it has a major impact on the success of the event. Occasionally events have to be cancelled altogether or postponed. Whenever events run with fewer delegates it affects the breadth and value of learning for other delegates.
It is understood that cancelling places at short notice is sometimes unavoidable; however your commitment to attending this event is crucial to the success and outcome of the events.
This cancellation policy has been updated as part of the East Midlands Leadership Academy’s (EMLA) aim to ensure value for money from members’ subscriptions and to maximise utilisation of programmes.
Clearly communicating our approach to cancellations will enable us to effectively manage non-attendance and will allow us to offer cancelled places to other individuals to ensure maximum utilisation benefit. It will also ensure that member organisations avoid the original sponsor or individual being charged under this policy if sufficient notice is given.
Cancellations should be made in the first instance by email at the first available opportunity.
This can be followed up with a phone call if necessary; however email will be considered as the formal notification in all circumstances. In return, confirmation of your cancellation will be sent by email.
If you are unable to attend your programme you can send a substitute delegate as long as they meet the programme criteria for the event. Substitutions can be made up to and including the day of the event. Should it not be possible to provide a substitute the sponsoring organisation will be informed of the non-attendance.
If the participant has gone through a full application process to secure their place prior to cancelling, EMLA will endeavour with the sponsoring organisation to substitute their place with another applicant for that programme.
Should a participant only be able to attend less than half of a programme/event due to late arrival or early departure, (after 11am and before 3pm) this will be registered as non-attendance of the programme and the sponsoring organisation will be notified.
Where a programme requires full attendance over a series of workshops, attendance at all elements of these programmes is expected. Failure to attend all sessions will have an impact on both personal development and programme delivery and will impact on the individual’s opportunity to access any future development offers.
By booking onto an event individuals are agreeing to attend unless full notice along with a rationale for non-attendance has been provided.
Should an individual fail to attend 2 events the EMLA team will notify them that any further non-attendance will result in access to all EMLA offers being removed. Therefore, failure to attend 3 events will result in access to offers being removed and the sponsoring organisation being notified of the action.
More than 2 working weeks’ notice
Less than 2 working weeks’ notice
Sponsoring organisation notified of individual’s non-attendance
Cancellation of 3 or more events made by the same individual
Removal of access to all future offers and sponsor organisation notified of action
The academy reserves the right to cancel or postpone an event/programme should unexpected circumstances happen. EMLA will always endeavour to avoid such circumstance and will provide as much notice as permitted. Should an event need to be cancelled the academy will not be held responsible for any travel or accommodation that has been pre booked by the attendee.
Substitutions can be made in writing at any time prior to the event start date subject to the substitute participant meeting the event/programme criteria.
Please contact East Midlands Leadership Academy on firstname.lastname@example.org if you are unable to attend the event or would like to send a substitute.